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FAQ

LEKFIT STUDIO


WHERE ARE YOU LOCATED?

346 S La Brea Ave. LA, CA 90036 


HOW CAN I CONTACT THE STUDIO? 

You can call us: 323-297-3773 OR email us studio@lekfit.com


WHEN SHOULD I ARRIVE? 

Please arrive 10 minutes before class.


DO YOU HAVE PARKING AVAILABLE?

We provide complimentary parking for each class taken in the LEKFIT parking lot.


WHAT SHOULD I WEAR?

Supportive sneakers are required for BOOST and HYPE.
We kindly ask that you come with clean, dry sneakers.


DO I NEED EQUIPMENT? 

LEKFIT rebounders are provided for BOOST. These rebounders are cleaned and sanitized after each use. All equipment needed can be purchased in the studio or online.


WHAT SHOULD I BRING?

Our equipment needs change every 7 days. please be sure to check lekfit.com/studio for required equipment. all equipment can be purchased at lekfit.com/collection and in-studio!


AMENITIES 

We offer showers in both the women’s and men’s locker rooms plus on our wellness floor for your convenience post-treatment. In addition, other amenities include:

  • Showers
  • Shampoo, condition, body wash, lotion, shower towel
  • Re-fillable water
  • Vending machine
  • Essentia water + recovery beverages
  • Wellness floor
  • Retail shop
  • Free parking
  • Outdoor lounge

EVERYTHING ELSE

Please email us studio@lekfit.com - we love hearing from you! 


LEKFIT DIGITAL


HOW CAN I WATCH LEKFIT DIGITAL? 

You can join us on up to 3 devices at a time on any of the following: 

Watch on your television

  • Apple TV
  • Roku
  • AndroidTV
  • FireTV
  • Chromcast

Watch on your mobile device

  • iPhone
  • iPad
  • Android

Watching


HOW DO I CANCEL OR PAUSE MY SUBSCRIPTION?

  • You can cancel (or pause) your subscription on the purchases settings page. Please note that paused subscriptions will be automatically charged once the pause period is over.
  • When you cancel, your video access will exist until the next charging cycle, but you will not be further charged.

If you signed up on the website; 

  1. Go to the Settings page by clicking on the round avatar icon on the top right of the page. Click Settings
  2. Once there, click on the “Purchases” tab to find options for pausing or canceling your subscription

If you signed up within an Apple iOS or Apple TV app, go here: https://support.apple.com/en-us/HT202039

If you signed up within a Google Play/Android app, go here: https://support.google.com/googleplay/answer/7018481

If you signed up within a  Roku channel, go here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

NOTE: We are unable to cancel your subscription for you, but if you’re unable to see those options on the Purchases settings page, contact us and provide the last four digits of the card currently being charged or the email registered in the account and we’ll do a search to help you further. Please be aware that once you cancel you may have access to video content for the remainder of that pay period and will not longer be charged or have access thereafter.

Pausing does not work on annual subscriptions.


HOW OFTEN SHOULD I DO LEKFIT WORKOUTS? 

We encourage clients to listen to their bodies and do what works best for each individual. Many digital clients find great results by getting acclimated to LEKFIT through our Basics Series and then move on and join the In The Studio (ITS) series. You can mix it up between LEKFIT Boost, Hype and Define within the seven days. Each week you are provided the same content as our LA in studio clients and we encourage you to choose between the three concepts based on how YOUR body is feeling. Each LEKFIT concept is a full-body experience.


CAN I JOIN LEKFIT IF I'M PREGNANT? 

Yes! Please see our full pre/postnatal series, LEKFIT MAMA on LEKFIT Digital. We recommend you remain in contact with your caregiver throughout your pregnancy to choose the best workout for you. 


DO I NEED EQUIPMENT? 

LEKFIT rebounders are provided for BOOST. These rebounders are cleaned and sanitized after each use. All equipment needed can be purchased in the studio or online.


EVERYTHING ELSE: 

Please contact us or email us digital@lekfit.com  


REBOUNDER FAQ



GENERAL

What is the weight limit?

The rebounder should not be used by persons exceeding 300 lbs (136 kg) in weight.


Can I keep my LEKFIT Rebounder outside?

This rebounder is for indoor home use only. The rebounder should be stored indoors in a dry place. Do not store the rebounder outdoors, near water, or at high humidity levels.


What’s the jumping space on each rebounder?

The mat width is 31.5”


How often should I replace my bungees?

This is case-by-case, it will depend on how often you utilize the rebounder and the weight. Always check your rebounder prior to jumping and ensure all bungees are in place and legs are tightly screwed in.


Does the LEKFIT Rebounder come fully assembled?

The LEKFIT Rebounder is fully assembled other than the screw-in legs, 8 legs will be included within the package and can be screwed on easily. The frame, mat and bungees are ready to go. If you are missing parts, please contact shop@lekfit.com within five (5) days of the delivery date.



WARRANTY & TERMS

What is the warranty of the LEKFIT Rebounder?

To be eligible for service under this Limited Warranty you must contact LEKFIT customer service at shop@lekfit.com to receive a return label and detailed instructions. The Limited Warranty applies for the following components of the rebounder only, for the time period indicated. See LEKFIT Rebounder Manual for more information.

Steel frame: LEKFIT warrants the steel frame of the rebounder against defects in workmanship and materials for a period of five (5) years from the date of original delivery.

Mats: LEKFIT warrants the mat of the rebounder against defects in workmanship and materials for a period of three (3) years from the date of original delivery. *Not warranted against normal wear and tear.

Bungees: LEKFIT warrants the bungees of the rebounder against defects in workmanship and materials for a period of twelve (12) months from the date of original delivery.


What is the return policy?

You are able to return your LEKFIT rebounder within 30 days of your receipt for a store credit to LEKFIT Collection. Original shipping costs are not refundable, and all return shipping costs are the responsibility of the customer. Please note that we only accept rebounders for return that are in their original condition and do not show any signs of use. The customer must have the original LEKFIT shipping box to make a return within the 30-day period.



SHIPPING

What are the shipping costs?

Shipping costs are free within contiguous USA. Any separate equipment or accessories within the cart will not qualify if it’s under the $100 threshold collectively (excluding rebounder).
Shipments are processed by USPS or UPS ground.


Do you ship internationally?

We do!
Canada: Shipping costs are roughly $80 for standard shipping to Canada. All shipments are processed by UPS. Customs vary by province and are billed directly to customers after delivery by the respective carrier. Prices in USD.
All other countries: Due to the large size of LEKFIT Rebounders and significant fluctuation of shipping rates internationally, please contact us at shop@lekfit.com to inquire about shipping prices outside of the US and Canada.