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FAQ

LEKFIT STUDIO


WHERE ARE YOU LOCATED?

Our summer pop-up location is located at 620 S La Brea Ave. LA, CA 90036 - just down the street from our flagship studio opening early 2020! 


HOW CAN I CONTACT THE STUDIO? 

You can call us: 323-297-3773 OR email us studio@lekfit.com


WHEN SHOULD I ARRIVE? 

Please arrive 10 minutes before class.


DO YOU HAVE PARKING AVAILABLE?

We provide complimentary parking for each class taken.

There is also plenty of street parking and metered parking, just check the signs, we don't want you to get towed!


WHAT SHOULD I WEAR?

Supportive sneakers are required for BOOST and HYPE. We kindly ask that you DO NOT wear your beach or hiking shoes.

Comfortable workout clothes (sports bra, bike shorts, leggings, etc.)


WHAT SHOULD I BRING?

All of our class concepts use ankle weights. Ankle weights are available for purchase in the studio and online. We do offer community ankle weights if you wish to borrow a pair. LEKFIT classes can be very sweaty so we encourage you to bring a large towel. We do provide 1 small towel and large antibacterial towels are available for purchase in-studio. Boxed Water and Dirty Lemon water is also available for purchase in case you forget your water or need to refill. 


ANYTHING ELSE I NEED TO KNOW? 

Please feel free to wipe down your equipment before your class begins and once the class is finished.  Please help out our team if you have a spare moment!

Our restroom and changing rooms are on the other side of the studio - please walk carefully against the back wall to access 


CLASS START TIME? 

Our classes are scheduled back to back so we greatly appreciate your patience while we take a few minutes to clean and reset the studio to ensure the best workout possible.


WHAT IS THE CANCELLATION POLICY?

If you can no longer attend class, please cancel 16 hours prior to the class time to have the credit added back to your account.

You will be charged $10 for canceling within 60 minutes of your class start time or if you simply do not show up.


WHEN DO MY CLASSES EXPIRE?

Single classes, Intro and 5 class packs expire 30 days from the date of purchase. Our 10 class pack expires within 60 days.


HOW DOES THE WAITLIST WORK?

You will be notified up to 1.5 hours prior to the start of class. If you do not remove yourself from the waitlist 1.5 hours prior to the start of class, you may get added to the class after it is too late to cancel.


DO YOU HAVE PACKAGES OR PLANS?

Yes! We offer three sets of class packages. Please be sure to check experiation dates.  All single classes are $35. 


CAN I SHOW UP WITHOUT A RESERVATION? 

Yes! Please make sure to have an account first.


HOW LONG IS CLASS?

50 minutes.


DO YOU HAVE SHOWERS? 

We do not have showers at our summer pop-up but we do have changing rooms for your convenience.  Our flagship studio opening this fall has FULL amenities.


ETC

As much as we love your little ones, LEKFIT does not allow unsupervised children or pets
If you need to leave class early, we ask that you do so quietly and no earlier than five minutes before the end of class - don't forget to stretch!


EVERYTHING ELSE

Please email us studio@lekfit.com - we love hearing from you! 


LEKFIT DIGITAL


HOW CAN I WATCH LEKFIT DIGITAL? 

You can join us on up to 3 devices at a time on any of the following: 

Watch on your television

  • Apple TV
  • Roku
  • AndroidTV
  • FireTV
  • Chromcast

Watch on your mobile device

  • iPhone
  • iPad
  • Android

Watch on your computer


HOW DO I CANCEL OR PAUSE MY SUBSCRIPTION?

  • You can cancel (or pause) your subscription on the purchases settings page. Please note that paused subscriptions will be automatically charged once the pause period is over.
  • When you cancel, your video access will exist until the next charging cycle, but you will not be further charged.

If you signed up on the website; 

  1. Go to the Settings page by clicking on the round avatar icon on the top right of the page. Click Settings
  2. Once there, click on the “Purchases” tab to find options for pausing or canceling your subscription

If you signed up within an Apple iOS or Apple TV app, go here: https://support.apple.com/en-us/HT202039

If you signed up within a Google Play/Android app, go here: https://support.google.com/googleplay/answer/7018481

If you signed up within a  Roku channel, go here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

NOTE: We are unable to cancel your subscription for you, but if you’re unable to see those options on the Purchases settings page, contact us and provide the last four digits of the card currently being charged or the email registered in the account and we’ll do a search to help you further. Please be aware that once you cancel you may have access to video content for the remainder of that pay period and will not longer be charged or have access thereafter.

Pausing does not work on annual subscriptions.


HOW OFTEN SHOULD I DO LEKFIT WORKOUTS? 

We encourage clients to listen to their bodies and do what works best for each individual. Many digital clients find great results by getting acclimated to LEKFIT through our Basics Series and then move on and join the In The Studio (ITS) series. You can mix it up between LEKFIT Boost, Hype and Define within the seven days. Each week you are provided the same content as our LA in studio clients and we encourage you to choose between the three concepts based on how YOUR body is feeling. Each LEKFIT concept is a full-body experience.


CAN I JOIN LEKFIT DIGITAL IF I AM PREGNANT? 

You can do these workouts while pregnant! We have many pregnant clients the studio who have continued with BOOST, DEFINE and HYPE throughout their pregnancies. During your second trimester, you will want to make modifications so please see our PRE/POSTNATAL video and use those from your 2nd trimester through 3-month postpartum. We provide modifications in many of our workouts and dedicated an entire series, LEKFIT MAMA, to pre/postnatal workouts. It is important to  communicate and consult with your caregiver throughout your pregnancy. LEKFIT simply offers their opinion. Please be aware of your body and balance especially if you are still bouncing. 


HOW MANY VIDEOS DO I GET EACH WEEK?  

Each week we release a NEW LEKFIT BOOST, DEFINE, HYPE and JETSET plus throwbacks! We also release a new LEKFIT Outside The Studio (OTS). Plus you have access to our library of basics and informative videos that can be used as add-ons or quickies. 


DO I NEED EQUIPMENT? 

All equipment needed is available for purchase with The LEKFIT Collection. We provide modifications and alternatives for those without or limited so please feel encouraged to join at anytime. 

  1. Fitness rebounder (39 with bungees)
  2. LEKFIT 3 lbs, 5 lbs, and 10 lbs free weights
  3. LEKFIT resistance cuff band
  4. LEKFIT resistance loop band
  5. LEKFIT tube band
  6. LEKFIT 3 lb and 6lb ankle weights
  7. LEKFIT glider
  8. LEKFIT mat
  9. LEKFIT gloves

*the rebounder is only used in ONE of our FOUR Digital concepts and modifications are provided.  


EVERYTHING ELSE: 

Please contact us or email us digital@lekfit.com